FAQs

FAQs2019-04-15T06:23:39+00:00
I’m a returning student. How do I access my account?2020-02-18T01:10:45+00:00

If you’ve attended a class at J9’s K9s or worked with one of our trainers before, it’s likely that your account has already been set up for you in our client portal. Your username will be the primary email address we have listed for you, AND your temporary password will also be the primary email address we have listed for you.

Click here to login using your email address as both your user name and your password, and then you can reset your password to whatever you’d like it to be.

Once you’ve accessed your new account, please check to make sure all of your dogs are listed, and that their information (as well as yours) is complete and correct. Although we weren’t able to import your dogs’ training history prior to our website update in January 2020, rest assured that we are keeping this information on file in our office and will be happy to send it to you upon request. If your account shows a dog that has crossed the Rainbow Bridge and you’d like to continue to see him or her when you login, don’t update his/her profile.

Please feel free to call us at (818) 832-9906 if you have questions. (Note: this number is a landline and does not receive texts.)

I don’t have a PayPal account. How do I pay for my Group Class or Private Training with a credit or debit card?2020-02-18T01:12:06+00:00

You don’t need to have a PayPal account to make your payment. When you are purchasing one of our training services online you’ll be directed to the PayPal website, but if you’d like to pay with a credit or debit card, simply click on “Pay with Debit or Credit Card” at the bottom of the PayPal site page.

Please call us at 818-832-9906 if you are having trouble making your purchase. (This number is a landline and does not receive texts.)

What training methods do you use?2019-07-19T05:17:47+00:00

J9’s K9s uses motivational, reward-based training methods. We incorporate lots of food, petting, praise and play in our training. Reward-based training, often referred to as “positive reinforcement”, is a wonderful relationship builder between canines and humans and helps create a dog that willingly obeys his owner, rather than obeying out of fear of being corrected. Not only do reward-based training methods work the best – they’re a heck of a lot more fun!

Can I observe your training methods before deciding if I want to enroll my dog at J9’s K9s?2019-07-19T05:17:57+00:00

Absolutely! Our group classes are always open to the public for auditing. Visiting dogs are not allowed, but humans are welcome to come and watch anytime – no reservations required.

I don’t want to “bribe” my dog with food. Can I still attend your classes?2020-01-11T00:50:21+00:00

We don’t want you to “bribe” your dog either! There’s a huge difference between using food as a reward and using food as a bribe. This distinction is clearly explained throughout our classes and students are expected to refrain from bribing their dogs.

Click here to learn more about the difference between lures, reward and bribes.

I use a harness with my dog. Is that okay? What about a choke chain?2019-07-19T05:18:11+00:00

Traditional harnesses (where the leash is attached to the back of the dog) are allowed, but they can make it more difficult to teach polite leash walking. Training at J9’s K9s is typically done on regular buckle collars, or harnesses like the Freedom No Pull, Balance or EZ-Walk where the leash is attached to the front of your dog’s chest. For some dogs, we may recommend head collars and will give you free additional training time to help you acclimate your dog to this kind of equipment. Your instructor will help you decide what tool will work best for you and your dog.

Choke chains, pinch/prong collars and shock collars represent “old fashioned” compulsory training methods designed to teach the dog to obey only from fear of being hurt. These methods are at best, damaging to the relationship between you and your dog. At worst, they can cause permanent physical and/or psychological damage. These collars are not allowed at J9’s K9s.

I’ve been watching “The Dog Whisperer” and other shows on T.V. – do your training methods work as quickly?2020-02-18T00:20:45+00:00

Modifying behavior is an ongoing process – it simply doesn’t happen overnight. As the saying goes, “If it looks too good to be true, it probably is.”

Which J9’s K9s Class should I take first?2019-07-19T05:18:24+00:00

All dogs start their journeys with J9’s K9s in our Puppy Head Start Class (open to all pups who will be under 20 weeks old on the first day of class) or our Beginner Obedience Class (open to all dogs over 16 weeks old who have completed their vaccinations). If your dog will be between 16 and 20 weeks old on the first day of class and you are unsure which one to enroll him in, read on or call us at 818-832-9906 so we can chat about your pup.

The only exceptions to this are our K9 Nose Work Classes, which have no training prerequisites.

Puppy Head Start Class is designed for puppies who may not have finished all of their vaccinations, and we thoroughly sterilize the classroom before each session. Here your puppy will learn to interact nicely with size/age appropriate groups of other puppies in short play sessions, and you will learn how to teach basic obedience skills, how to safely orchestrate early socialization to the rest of the world that your young one needs, how to address common puppy issues such as house training, mouthing, jumping, and much, much more!

Dogs 5 months and older who are new to J9’s K9s must initially complete our Beginner Obedience Class. This class covers more formal obedience skills and control exercises, using positive reinforcement and fun games to improve your relationship with your dog and strengthen his ability to focus and obey you around distractions. There are no puppy play groups held in Beginner Class – it’s more about attention to the handler. If your dog has already had some training, make sure to let your instructor know and you will be given more advanced versions of the exercises taught in this class.

Once your Beginner Class is completed, you and your pooch will move on to our Intermediate Obedience Class. This class emphasizes strengthening skills such as coming when called, loose leash walking and stays by adding distance to the handler and varying levels of distractions. You’ll also learn fun tricks to show off to your family and friends!

The sky’s the limit after you complete an Intermediate Class! Many dogs go on to our Advanced Obedience Classes which are custom-designed according to the goals of the attending students. These classes always include at least one “Street Smarts” session for training practice in the real world and are packed with our innovative training games. Many of our students take this course over an over again, since no two are alike – some have taken it over 60 times! But Advanced Class is not the only class you can take once you’ve graduated Intermediate – check out all of our amazing classes and discover the many ways to spend quality, constructive time with your best friend at J9’s K9s!

What’s the difference between your Puppy Head Start Classes and Beginner Obedience Classes?2020-04-01T01:27:59+00:00

Puppy Head Start Class is designed specifically for puppies between the ages of 8 to 20 weeks and is open to all who will be within this age range on the first day of class. This course covers common puppy issues such as house training, puppy biting, general puppy mischief and early socialization, etc. and introduces basic obedience skills.

Because of the minimum age of the dogs in our Beginner Obedience Classes (4 months), this course skips straight to basic obedience skills, expecting a level of focus and attention not possible with very young puppies. Play groups with appropriate other puppies are included in our Puppy Head Start Classes; in Beginner Obedience Classes the emphasis is on teaching dogs to pay attention to their handlers instead.

My dog has had previous training. Do I still need to start in the Beginner Class?2019-07-19T05:18:37+00:00

We require that all dogs begin their training with us in either our Puppy Head Start Class (for puppies who will be under 20 weeks old on the first day of class) or Beginner Obedience Class (open to all dogs over 4 months old). It’s not uncommon for us to have students with dogs that have previous training. We have many “extras” to offer these students so that nobody feels “bored” in class. Please feel free to call us at 818-832-9906 if you have questions about the various curriculums at J9’s K9s.

What is the cost of enrolling my dog in a group class?2019-07-19T05:18:44+00:00

The following classes are all six-weeks long, and these fees are for the whole course, not per individual class session:

Puppy Head Start Class (for puppies who will be under 20 weeks old on the first day of class) $160 per puppy

Beginner Obedience Class (for dogs who will be at least 16 weeks old on the first day of class) $150 per dog

Intermediate Obedience Class (for J9’s K9s Beginner Class graduates) $140 per dog

Advanced Obedience Class (for J9’s K9s Intermediate Class graduates) only $130 per dog!

Some Specialty Classes/Workshops/Field Trips are less (or more) expensive – you can see the cost for all of our courses in their individual listings.

How many sessions are included in a class?2019-07-19T05:18:51+00:00

Most classes are 6 weeks long (6 sessions) unless otherwise stated in the description for the course. Some Workshops/Specialty Classes/Field Trips may be only a few weeks long or even a single session, and some are up to 8 weeks long.  Check the class descriptions for more information.

How often do the classes meet, and how long are the class sessions?2019-07-25T18:13:21+00:00

Group classes meet for one hour sessions, once a week on the same day at the scheduled time. Occasionally there will be a skipped week due to holidays or other scheduling issues; if this is the case, you’ll see it noted in the details under that specific class listing and the graduation date will be moved accordingly. We also keep our Calendar Of Classes updated for convenient referral.

When and where do the classes meet?2019-07-19T05:19:04+00:00

J9’s K9s offers group classes on weekday evenings as well as on weekends. You can see the day of the week, start time, location, instructor and other details for each class in the individual listings. To see a calendar of current and upcoming classes, click here.

Click here to see upcoming Puppy Head Start Classes (held only at our Indoor Training Facility).

Click here to see upcoming Beginner Obedience Classes.

Click here to see addresses and maps of the different locations where our group classes are held.

How many dogs are allowed in your classes?2019-07-19T05:19:11+00:00

All J9’s K9s classes are limited to 10 dogs, except certain Specialty Classes and Field Trips which may have less or more spots available for enrollment. K9 Nose Work Classes, Beginner Intro To Agility Classes and Treibball Workshops are limited to 8 dogs. Most classes have at least one assistant in addition to the instructor, so every dog gets individual attention.

Can I bring my family to class?2019-07-19T05:19:17+00:00

At J9’s K9s, we encourage all family members to come to each class! Children under 18 years old must be accompanied by an adult and we prefer that children under 6 years old have an additional adult or teen present to keep them company.

I have two dogs. Can I bring them both to class at the same time?2019-07-19T05:19:24+00:00

Multiple dog families are welcome in the same group class so long as each dog has his own adult (18 yrs. or older) handler. If your dogs are very closely bonded, it can be difficult for them to focus in a class setting when they can see each other, but can’t run around together. If you suspect this to be the case with your dogs, it’s recommended to bring them through classes separately so that they each experience some time apart.

I have a newly rescued dog. How long should I wait before coming to a training class?2019-07-19T05:19:31+00:00

Transitioning into a new home can be stressful for a dog. It’s wise to give him a week or so to adjust to his new surroundings. After that, training is an excellent way to begin building a lifelong relationship with your new buddy. If you need assistance during the “adjustment phase”, a private lesson in your home might be the answer.

My dog gets really excited around other dogs. Can we still join a group class? Will we be too disruptive?2019-07-19T05:19:43+00:00

Some dogs, especially adolescents, become extremely excited in the presence of other dogs. We are able to incorporate many such dogs into our classes by providing a visual barrier against the other dogs in the classroom. This gives most dogs the privacy they need so they can learn to relax and focus on their handlers when other dogs are nearby, and we are often able to slowly remove the visual barrier. Your instructor will be able to offer you additional training tips for improving your dog’s ability to remain calm around other dogs. In extreme cases private training may be a better option for your dog, since a classroom full of other dogs isn’t a good learning environment for them. If your dog barks and/or lunges at other dogs or people, please call us at 818-832-9906 before enrolling in a class so we can brainstorm together about the best training option for him.

I want to do Therapy Dog work with my dog. Can we enroll in your CGC/Therapy Dog Preparation class?2019-07-19T05:19:50+00:00

Therapy Dog work is a great way to spend time with your canine companion while helping others at the same time! Our CGC/Therapy Dog Preparation Class is an upper-level J9’s K9s class. We require that dogs complete Beginner through Advanced Obedience Classes at J9’s K9s prior to enrolling in the CGC/Therapy Dog Preparation Class. This ensures that you, the handler, are familiar with our training techniques and better prepares you and your dog to be successful throughout the class.

What if I miss a class session? Can I make it up?2019-07-19T05:19:56+00:00

We do not offer formal make-up classes. However, if the class session you missed is available on another day, you are welcome to audit that session free of charge (without your dog) so that you can see everything that was covered in your absence. We will also provide you with handouts covering what you missed. In some cases, your instructor can arrange to meet you a few minutes early when you return to class. Students also have the option of scheduling a private session (at an additional cost) with a J9’s K9s instructor.

What if I have to cancel before my class starts?2019-07-19T05:20:02+00:00

If you are unable to attend the class or event you registered for and notify us at least 10 days in advance, J9’s K9s will happily return your class tuition. If you wish to make any changes to your enrollment (switch class start dates, etc.) they must be made at least 5 days in advance so that we may apply your tuition to your new choice. We regret that we cannot make any enrollment changes less than 5 days prior to the start of a class, nor can any refunds or credit be issued after that time.

What is the difference between Private Lessons and Day Training?2019-07-19T05:20:08+00:00

Private Lessons are coaching sessions conducted with you and your dog(s). In these sessions we will teach you how to train any behaviors you like and address issues like anxiety, reactivity and aggression. Private lesson are available by appointment only at our Indoor Training Facility in Canoga Park, at other locations pertinent to the behavior(s) being trained, or in the comfort of your own home. (Initial consultations for very fearful, reactive or aggressive dogs are held solely at our training facility.) Private lessons are recommended for behavior modification or for humans who prefer one-on-one attention to specific issues.

Day Training consists of a J9’s K9s trainer coming to your home to work with your dog four times a week (one hour each session) with or without you present. This service is available in two packages (two weeks or four weeks), and a 45 minute in-person consultation ($75) with you and your dog is mandatory prior to enrollment. No actual training will be done during the consultation; we do this to ensure that the trainer will be able to meet your goals for your dog before you purchase a Day Training Package. Every two weeks of Day Training, the trainer will come to your home for a “Transfer Session” where you and your family will learn how to cue and manage the behaviors that he’s been taught.

This training option is not offered for puppies under 6 months old. Additional dogs in the household may be added to a Day Training Package at an additional cost. Please note that if your trainer will be working with multiple dogs it may take more time to achieve results.

As with all of our training services, both of these Private Training options included unlimited free support from your J9’s K9s trainer for the life of your dog!

Click here for more information about Private Lessons and Day Training.

Click here to see a complete list of J9’s K9s services and prices.

What is the cost for Private Lessons?2020-02-18T01:14:10+00:00

Private lessons in our Indoor Training Facility in Canoga Park: $100 for your first consultation which will be between an hour to an hour and a half long. (Current students and canine alumni receive a $25 discount!) After your first session, you may purchase subsequent one-hour sessions individually in the facility for $75 each, or a pre-paid package of 5 one-hour sessions for $325.

Private lessons in your home: $150 for your first consultation which will be between an hour to an hour and a half long. (Current students and canine alumni receive a $50 discount!) Additional travel fees may apply, depending on the distance traveled by the trainer. After your first session, you may purchase subsequent one-hour sessions in your home individually for $100 each, or a pre-paid package of 5 one-hour sessions for $450 (plus any travel fees which may apply to your location).

Note: We MUST speak with you before you purchase your first private lesson. Please call us at 818-832-9906 so we can learn about you and your dog.

What is the cost for Day Training?2019-07-19T05:20:21+00:00

Day Training Consultation (prerequisite for all Day Training Packages): $75 – consists of a 45 minute consultation in your home to determine if Day Training is appropriate for your dog. No actual training will be done during the consultation.

Two weeks of Day Training (the minimum for this training option): $750 – consists of eight one hour training sessions (four times a week) and one “Transfer Session” (1 hour to 1.5 hours) where you and your family will learn how to cue and manage your dog using the behaviors he’s been taught.

Four weeks of Day Training: $1400 – consists of sixteen one hour training sessions (four times a week) and two “Transfer Sessions” (1 hour to 1.5 hours each) where you and your family will learn how to cue and manage your dog using the behaviors he’s been taught.

Note: We MUST speak with you before you purchase your Day Training Consultation. Please call us at 818-832-9906 so we can learn about you and your dog.

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