If you are unable to attend the group class or event you registered for and let us know at least 10 days in advance, J9’s K9s will happily refund your class tuition. No refunds will be made available to students who fail to notify us less than 10 days before the start of their class/event. If you wish to make any changes to your enrollment (switch class start dates: etc.) you must let us know at least 5 days in advance so that we may apply your prepaid tuition to your new choice. We regret that we cannot make any enrollment changes nor offer any credit from your prepaid tuition less than 5 days prior to the start of a class/event.
If you need to cancel or reschedule a private lesson appointment you must notify us a minimum of 24 hours before your scheduled time. Individual private lessons that are cancelled with less than 24 hours advanced notice will incur a $100 late cancellation fee. Private lesson package sessions and day training sessions not cancelled prior to 24 hours in advance will be forfeited.
Please feel free to call us at 818-832-9906 if you have any questions about our cancellation policy.
